Support ticket
If you need help, open a support ticket at https://rockettoons.pro/support or email support@rockettoons.pro. Please include the email address you purchased with and your JVZoo transaction ID.
What’s included in support?
Response time. Our response may take up to 2 business days, or longer in some cases. We close tickets that have had no reply from the customer for 72 hours. Our working days are Monday to Friday.
Answering questions about how to use RocketToons. We will answer your general questions about RocketToons and how to use it, for example how to keep a character consistent across scenes or how to post a film to YouTube. The answer may come in various formats, including directing you to an existing tutorial or help article.
Account and access issues. We will help you log in, find the plans and upgrades you purchased, and fix problems with your account.
Updates. RocketToons is a hosted application, so updates and security fixes reach every customer automatically. There is nothing to install or update on your side.
What’s not included in support?
Customization. Support does not include modifying or extending RocketToons beyond the features described on the product pages, or building custom features for you.
Creative services. Support does not include writing your scripts or making films on your behalf.
Your device, browser or internet connection. We are not able to fix issues with your computer, browser, network or other software. Please check with your device, browser or internet provider.
When we can’t provide support
- Tickets without the purchase email or JVZoo transaction ID.
- Purchases that have been refunded.
- Issues caused by third-party platforms and APIs, such as YouTube, Instagram, Facebook, LinkedIn, Google, ChatGPT or Claude. RocketToons connects to these services, but we are not affiliated with, authorized, maintained, sponsored or endorsed by any of them, and we cannot resolve issues that originate on their side.